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| An affirmation of our Services |
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I am pleased that we chose to engage Covalense for our web application development and maintenance. I would highly recommend Covalense due to their skills, cost competitiveness, customer orientation and above all the professionalism in which they have been addressing requirements and designing the solutions which have provided us the best returns. We remain highly satisfied with Covalense technical support and we recommend them very strongly for any outsourcing or offshore development.
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Rob Snelling
Managing Director
The Commonwealth Services Group
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Covalense Application Management Services assist the organisations attain their business goals by providing on-time support and value adding services which is supported by Covalense's strengths in process, domain knowledge, technical skills, tools and technologies.
Covalense application management service stabilizes, optimizes and extends the applications so that their functionality continues to meet client’s growing and changing needs. Covalense ensures the integrity of the systems for easier vendor upgrades with predictable application maintenance costs.
Some of the features of application management services in Covalense are:
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Application Outsourcing Assessment |
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Application transition methodologies, Infrastructure requirements and evolving SLAs. |
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Product/ Production Support |
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Provision of help desk, System health monitoring, Service level management and production control & management. |
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Application Maintenance |
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Implementation/ enhancement/ post implementation support, Escalation Management, Change management, Service level management and business continuity planning. |
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Advantages of Covalense's application management services are:
- Knowledge retention of the applications.
- Establishment of Knowledge Management Information Systems (KIMS) as a repository which is a direct derivative of best practices followed in project development in Covalense.
- Proven experience and track record in application maintenance matched by skills of resources.
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